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Sunday, June 24, 2012

The Golden Path refund problems

Got another email update form The Golden Path Admin regarding the refunds they promised to their member... or the members that want to quit their membership. Looks like they are having problems with Payza and Solid Trust Pay. Here is the email:
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ALL MEMBERS -   MUST READ.....

Hi Folks,

DUE TO    "STP  and  PAYZA "   ISSUES  WE ARE PROCESSING  REFUNDS  AND  WITHDRAWAL REQUESTS  AS QUICKLY AS POSSIBLE.............

WE APOLOGIZE FOR THE DELAYS.   UNFORTUNATELY  WE CANNOT TAKE  5 Minutes for  each Withdrawal, so we need to delay this until things Speed up.

Please REFRAIN from sending in Support Tickets if you are waiting for a withdrawal request.
They will be completed in time.  

ALSO,  Some Members are finding that some of their Payments they have made to fund their E'Wallets are NOT getting recorded in the SYSTEM.....

The  Site is going OFFLINE   at different times  for SECURITY REASONS  for short Periods...
THERE IS NO REASON FOR PANIC.  

For those members that cannot see their Payments made in their E'Wallet.

A:) You will need to send in a Members Support Ticket.. with this   SUBJECT  "E'Wallet payment missing"
You will also need to include your 

1.   Golden Path ID#

2.  Your Payment Processor Transaction details.

THEN ADMIN WILL REFUND THIS TRANSACTION TO YOUR PAYMENT PROCESSOR.


2.   MEMBERS WILL THEN NEED TO FUND YOUR E'WALLET AGAIN with this amount.

We will attend to these refunds within 24 hours.  Please be patient.

DUE TO ALL OF THESE ISSUES THAT WE HAVE  ENCOUNTERED DURING THE PAST WEEK,  ADMIN  will  EXTEND the FUNDING TO YOUR E'WALLETS UNTIL THURSDAY  28th JUNE AT MIDNIGHT  US est.

NO MEMBER WILL BE DELETED FOR LOW E'WALLET BALANCES OR BEING IN A NEGATIVE BALANCE.

WE WILL UPDATE YOU FURTHER IN OUR  NEXT MONDAY CONFERENCE AT 8pm US est.  & in the Newsletter sent out after this Conference with the Recording Link details.

Thank you for your understanding and patience.


TheGoldenPath Admin Team
Stan Jensen
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